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Accessibility Statement

Accessibility Statement for My Mindset Practice

This is an accessibility statement from Mindset Practice Ltd.

Measures to support accessibility

Mindset Practice Ltd takes the following measures to ensure accessibility of My Mindset Practice:

  • Include accessibility as part of our mission statement.
  • Appoint an accessibility officer and/or ombudsperson.
  • Assign clear accessibility goals and responsibilities.
  • Engage disabled users to assist during the testing phase.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. My Mindset Practice is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we are also striving to provide additional support to users with a range of disabilities that may not fall within WCAG 2.1 AA requirements.

Feedback

We welcome your feedback on the accessibility of My Mindset Practice. Please let us know if you encounter accessibility barriers on My Mindset Practice:

  • E-mail: tech@mindsetpractice.com
  • Postal Address: Ashley House, Bristol, UK, BS36 2JX
  • Alternative contact: support@mindsetpractice.com

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

  • We are currently unable to offer comprehensive accessibility support in browsers older than 3 major versions or mobile operating systems older than 5 years.

Technical specifications

Accessibility of My Mindset Practice relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of My Mindset Practice , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for My Mindset Practice:

  1. Digital programme activities: Some of the more complex interactive digital activities may not function entirely with assistive technologies intended to aid with navigation. We are actively looking at alternative ways of presenting these activities to allow all of our visitors to access them fully. Please use our 'accessibility feedback form' to report any issues you encounter.
  2. Colour contrast issues: There are a few isolated colour contrast issues remaining. Our original designs were not produced to a high enough level of contrast. We are working through the legacy designs and assets and updating them as we encounter them. Please use the high contrast options in the accessibility widget if you have difficulty as a result of the colour contrast.
  3. Alt text attributes: Some isolated assets may still be missing alternative text descriptions. Some markup containing image elements is stored in the database, making it more time-consuming to audit and locate. We are reviewing all image assets within the platform to identify any remaining omissions. Please use our 'accessibility feedback form' to report any images with missing alt text.
  4. Generated PDF's: PDF's generated by the system are not accessible because Creating accessible PDF's is a complex task. We have plans to redevelop the system that generates our PDF's. During this project, the creation of accessible versions of these files will be prioritised. Please use the browser-based version of the content along with assistive technologies which should allow access to the content.
  5. Digital programme module navigation: Navigation within modules may be difficult at times. We are working to simplify the module navigation to make it more sequential and easier to navigate with keyboard or voice controls. Please contact us if any parts of the module navigation are impossible to navigate with details of your assistive technology and configuration.

Assessment approach

Mindset Practice Ltd assessed the accessibility of My Mindset Practice by the following approaches:

  • Self-evaluation
  • External evaluation

Formal complaints

Please submit any complaints via our Accessibility Feedback form.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Mindset Practice Ltd
Ruari Mactaggart
Technical Director


Date

This statement was updated on 5 August 2024

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